First things first the wait is over. We have released our beta of multilingual support. This means GAIL can now accept calls in Spanish and if you create scripts in Spanish it will also start conversations in Spanish. To start you will need to update your languages supported under the voice in settings. There are also even more voices now too!
User Role
We now have a user role instead of just admin. This role allows a user to only access the "MAIN" part of the navigation so you can make sure changes to your account are only from admins.
Contact Source
Contacts have been updated to support contact source, currently GAIL or Organization created. This paves the way for GAIL to create a contact when a new caller calls in. This will soon enable some new features allowing GAIL to know who is calling based on past conversations. Also coming soon is better contact searching.
Bug Fixes
- Handbook no longer creates second duplicate after creating duplicate when saving