We are glad many of you have started using GailGPT to gain further insight into your data. We have an exciting new feature added today. You can now upload files to have Gail understand more about your business in any questions you have. You can include data that relates to your calls to find interesting patterns or you can talk to Gail about a business plan you are working on. The possibilities are endless!

We have been working on something we believe will really help each organization to gather information on how GAIL is performing and give actionable insights into your data. We have been creating a tool we are calling GailGPT which allows you to ask many questions on your calls.

This tool is in Beta but we could not wait to release it to let everyone try it. It only stores your questions for 30 days and can check on your last thousand calls. Those limits will be removed as we mature this new feature.

We have been striving behind the scenes for long enough. We are close to releasing a large update that will benefit all. While we have been making small incremental updates we have not have any large features warenting a release note. That changes today with the release of the Dashboard. This dashboard will help identify what your business is handling through GAIL and what types of calls it handles and how much value GAIL provides. We hope this better connects each organization to their data better and gives better insights. This is just the first step to having GAIL be able to give more insights into your data and how GAIL is performing for you.

Keep in mind the legends are interactive and you can hide and show data as you wish.

You should now see this dashboard when you log in but you can also get to it via the logo at the top right.

Above you can see a sample of what the dashboard provides. We will be looking at what more we can add to give actionable insights in the coming months. If there are recommendations we are always listening!

You can now view the call history and see which call you are currently viewing (if you are viewing one silly) and you can navigate to other calls to see every call a customer/prospect has made.

many customers call in more than once, or you might even have a campaign that called them. With Call History you can view a call's history at the bottom of the page within the timeline. If you are looking at the contacts there is a new button to open a call history dialog so you can easily see what calls that contact has been associated with.

Contact Uploads were previously allowed to omit last names. This has been corrected as they are required in campaigns. We have also updated how phone numbers are uploaded to make sure no matter what format you use we can upload them.

We got some updates many of you have been requesting. We wanted to make it as easy as possible to use as well so we made sure to spend extra time on making a solution that doesn't require having to setup more things.

Sharing is caring and we love that many of you want to share use cases with each other. We now have the ability to share these between users. For now its just able to share one at a time but we have plans to bring Use Cases to Scripts, for outbound calls, and we will enable more sharing of all your use cases. Just use the copy button on the bottom of the dialog and the paste on the top of the dialog. There is a format for these to maintain so they only work if you do not remove the formatting; this is especially true for the variables.

More new Voices available now that have been carefully selected. Also we are introducing some Colombian and Dominican accents!

You might have noticed a few changes to our styles over the last few weeks as we tested things out. We noticed our original styles were a bit too one color. We have added a softer version of our purple as well as kept the size of the buttons a little smaller overall with the more important the button the slightly larger it is.

This change also helps us align with our goals of making sure testing is automated as much as possible so we can release new features more often with less likelihood of releasing bugs. These new styles are built in mind for this.

We also found some performance bottlenecks on a few pages and these style updates allowed us to find the culprit and remove the issues; so a few pages now load faster too!

Finally, we are working on more themes ( )

We have been creating separate events for notifications and we are ready to help create rules around notifications so you can ignore events you do not care about or have different emails for different types of events. All choices allow for multiple to be selected (i.e. Inbound and Outbound). Voicemail and Campaign conditions do require Outbound to be selected. Feel free to update your settings at any time.

We got some great feedback that it would be nice to have ability to add flagged or reviewed and also change the call rating direct from the Calls page where you see all your calls.

First things first the wait is over. We have released our beta of multilingual support. This means GAIL can now accept calls in Spanish and if you create scripts in Spanish it will also start conversations in Spanish. To start you will need to update your languages supported under the voice in settings. There are also even more voices now too!

We now have a user role instead of just admin. This role allows a user to only access the "MAIN" part of the navigation so you can make sure changes to your account are only from admins.

Contacts have been updated to support contact source, currently GAIL or Organization created. This paves the way for GAIL to create a contact when a new caller calls in. This will soon enable some new features allowing GAIL to know who is calling based on past conversations. Also coming soon is better contact searching.

While we have been working hard at fixing and improving Agency Zoom's integration we do catch errors at times. For that reason we have a new errors page so you can see any errors that happen. In many of these cases the script trying to be used is incorrectly spelled or similar and this can help you identify these issues among others as well.

We have also added a few sponsored partners as well. These companies can help increase your benefit even more through GAIL and we think they might help many of you. Check them out on the partner page!