new
improved
Handbook
Contacts
Contact Custom Fields & Use Case Copy and Paste & Voices
We got some updates many of you have been requesting. We wanted to make it as easy as possible to use as well so we made sure to spend extra time on making a solution that doesn't require having to setup more things.
Contact Custom Fields
- You can now add custom data to contacts
- Easily upload any additional data you want through our upload tool
- See all fields that are allowed on any smart input by using the "@"character
- Campaigns will alert you to what fields will be in use
- Contacts will allow you to add or modify any of these fields
Use Case Copy & Paste
Sharing is caring and we love that many of you want to share use cases with each other. We now have the ability to share these between users. For now its just able to share one at a time but we have plans to bring Use Cases to Scripts, for outbound calls, and we will enable more sharing of all your use cases. Just use the copy button on the bottom of the dialog and the paste on the top of the dialog. There is a format for these to maintain so they only work if you do not remove the formatting; this is especially true for the variables.
Voices
More new Voices available now that have been carefully selected. Also we are introducing some Colombian and Dominican accents!