Directory, Transfer Rules, and new voices

We've been hard at work with some big changes that just happened to line up in a single release.

First in the directory we've added a new third party library. We have compiled a list of common third-parties so it's easier to add them to your directory. We've also added a new feature to allow you to control direct transfers on a directory contact so you don't need to create as many Transfer Hub rules.

Secondly, we know it's been a pain point for a while and the complexities of transferring have been an issue for some of our customers. We've poured over every call that has had a transfer issue and have been working hard on a series of fixes that should make transfers much more reliable. Along with the fixes we also now allow simple transfer rules for direct transfers in the directory. The logic before this release was set to during business hours. If that is what your agency needs then no changes are needed, but if you want more control now you have it at the click of a dropdown and a save button.

Lastly we have added a few new voices. These new voices have been vetted by our team to work well for many cases including the upcoming support for bilingual communications