GAIL Call Notes, Flags, and Ratings

We've got a good one for you today, from feedback from many of you we saw a great need for more info to be editable on calls to help track, well, almost anything.

Internal Notes

Caller Rating (you get to turn this on for inbound calls and for specific campaigns)
Your Rating (you get to score the call, this will directly be used to help train GAIL to do better)
Flagged (you can flag a call for any reason)
Reviewed (you can mark a call reviewed)
Notes (GAIL will be adding notes for you as well as you can add any number of notes yourself too)
These are also seen (except notes) on the Calls search page
Available on both desktop and mobile

Call Survey Rating

You can choose to have call surveys in 3 places

Receptionist Handbook allows you to give call surveys to inbound calls

Call Scripts: allows you to have default settings for certain scripts for call surveys

Campaigns: allows you to choose at the time you create campaigns to have a call survey and will use the default from the call script chosen

Bug Fixes

Name of Call Scripts can include special characters now without breaking
Simplified data for Smart Setup
Campaigns will properly close now (you can get reports again)

Coming Soon

Ability to search calls based on ratings and flags (this update will include a host of other updates around searching calls and communications)