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Eleazar Garcia
Problem / Description:
  • Giving access through the admin portal works 5 out of 10 times.
  • We haven’t pinpointed exactly when but some things that can increase probability of failing are:
- Account reached max seats (requires increasing them through JSON or Max Seats box, not sure which one actually works)
- Account reached max reporting seats (required updating directly through the DB until a few days ago)
  • Reporting is decoupled from GailAgent and GailGTP in the org JSON (that’s why we needed to go directly to the DB to add users.
  • When giving access to someone. You need to add it first and even though you gave permissions it will say No Product Access. Then you need to open that user again and give thoose permissions.
  • As operators. We receive around 3-7 asks from a client each week to help them giving access to people because they can’t give access for whatever reason. Specially Reporting access.
Expected Behavior:
  • Admin portal functioning perfectly in the admin portal AND in the org settings.
  • More default max seats in an account (maybe 20 could be a good setting).
  • More default max seats for reporting (5 per account).
  • Adding a person with permissions doesnt require them to accept the invitation and then add the permissions again.