Description:

Implement an auto-repeat feature for clients who have not been successfully contacted in a campaign. This function should also allow users to select retry intervals (e.g., same day or on different days) and adjust call times to prevent repetition in “sterile hours” that may yield low response rates.

Example Case:

A campaign consists of 10 clients, and after the first round of calls, 4 clients are not reachable. Without an auto-repeat function, the user has to manually reassign these clients for follow-up, which consumes time and can lead to redundancy if the system repeats the call at the same hour (e.g., 9 a.m. every time). A feature allowing for auto-repeat with timing adjustments would improve engagement rates and minimize repetitive actions.

Proposed Solution:

Add an auto-repeat functionality that allows users to customize retry parameters. The system could purge successfully contacted clients from the list and provide options to set intervals (same day, different day) and alternative times for follow-ups. For example, if a call attempt is made at 9 a.m. on Monday, the system can be set to retry at a different time, such as Tuesday at 2 p.m., optimizing the chances of client engagement and improving overall campaign efficiency.