Multiple Greeting Options...
in progress
m
michelle@troutandleigh.com
Allow different greeting based on time of day ie. during business hours "Thank you for calling XYZ Insurance, all of our agents are currently assisting other clients, this is Gail may I ask who is calling?" and an after hours greeting option "Thank you for calling....., our office is currently closed, this is Gail..."
Stephen Weessies
in progress
As part of a large update we are making to campaigns we are also including soon after access to multiple inbound handbooks with rules. These rules will include business hours, after business hours, and weekends. Plans for holidays are also coming.
j
jessica@proinsurinc.com
Stephen Weessies what is the status of this update. we are coming into the holiday season
Stephen Weessies
jessica@proinsurinc.com: We are in the final week of development and we start testing next week. We hope to be able to test with some customers soon. If you would like to test this out let me know and I will make sure someone reaches out to you when we start testing with customers.
j
jessica@proinsurinc.com
Yes would like to be a tester
Stephen Weessies
jessica@proinsurinc.com: Sweet, I will add you to our list.
e
elis@conexionins.com
Stephen Weessies I would love to a test user for this if possible
Stephen Weessies
elis@conexionins.com: I thought you might. We should be able to update you both in the next few days. We have deployed the updates and internal testing has started now. Migration is the biggest concern to me and we want to make it as seamless as possible to upgrade to the new solution. It's so much faster too!
j
jessica@proinsurinc.com
Yes, this would be a great option I have to manually change the greeting morning and afternoon. I think I have also submitted this idea. I hope they figure out away to make this happen.
m
michelle@troutandleigh.com
Greeting Choices: During Business Hours & After Business Hours