It would be extremely helpful if the call list could be organized by specific categories, such as Sales or Billing, with an option to sort calls chronologically. This setup would allow our Sales team, for example, to quickly access and prioritize calls related to their area, ensuring all sales inquiries are addressed promptly before reviewing non-sales-related calls. Likewise, it would enable us to verify that no clients remain unattended for billing or sales before the close of each business day.

Such an organization would streamline our workflow and enhance our team’s efficiency in meeting client needs. Thank you in advance for any effort you can make toward implementing this improvement. Please let me know if there’s any additional information or requirements needed to move forward.