Selective Notification for Voicemail Messages
z
zeke@myallianceinsurance.com
Implement a filter to send notification emails only when callers leave voicemail messages, reducing unnecessary notifications for abandoned or no-message calls.
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Situation: For after-hours support, we have a specific email address we'd like all the voicemail messages to be sent to. Currently, there is no way to filter or segment notifications being sent, and it creates a large number of emails that may not have any actionable information coming to our teams. If the caller misdials, hangs ups prematurely, or if GAIL addresses their inquiry, and the caller does not accept the offer to leave a message, it would be great if there were a way to filter what notifications get sent to the email addresses.
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To achieve this, perhaps add a 'message left' flag to each call record. When a caller accepts to leaves a message, the AI will set this flag to true. The notification system will then check this flag and send emails only for calls where messages were left.
Thanks.