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Eleazar Garcia
Current Behavior:
  • Customers ask us to pause a campaign for several reasons, for example for LRS they stop once or twice a week because they have app problems and they can’t temporarily gather payments
  • If we stop the campaigns we lose some of the current calls, the same with clearing the queue.
Expected Behavior:
  • We should have a way of actually pausing a campaign or all calls in an account and then continue without loosing the state of the assignment / outreach. I think we can use something similar to business hours where there is a “temporal absence calls”